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Our Delivery Area
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Enter your full postcode below to see if you are in our Delivery Area.
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Our Returns Policy
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Cancellation of a Delivered Item
If a customer chooses to return an item that has already been delivered, then they must be do so within 28 days and meet the following conditions. (These do not include damaged or faulty goods, see below for those details.)
• Goods must be unused and completely packaged
• Must come back with any free gifts or accessories.
• All goods are subject to a 15% return fee.
This does not affect your consumer rights. If you open the goods to inspect them, you can still return them within 7 working days following the delivery date. Then they must be repackaged to the closest point of ‘New’ as possible.
To cancel an item, simply notify our sales team by any of our usual contact methods.
On selling an item, Talmage’s always try and ensure that we meet your requirements and preferences. If we supply you an item that doesn’t do so, and you have made us aware of these needs then we accept responsibility and the return fee will not apply. However we still ask to make sure we are notified as soon as possible, and that are items are still unused and packaged as best as possible. In these circumstances if an item has been used, we still may not be able to accept a return.
If an invoice has already been received for the goods, then a matching credit note will be raised upon the goods being returned to Talmage’s.
Cancellation of an Ordered Item Prior to Delivery
If an item has been ordered but has not been delivered, then you can cancel at any time. If an item has been ordered in that was a) out of stock b) not an item we would regularly stock then a 15% return fee may be applicable
Damaged or Faulty Goods
If an item is found to be damaged or faulty then they can be returned. Wherever possible we will respond to your individual circumstances. Please note that when we install an appliance we also test it to make sure that it is in full working order before we leave. If an item is at this point found to be either faulty upon test or damaged, then we will arrange to have the item fully exchanged or damaged parts (such as doors) replaced.
If Talmage’s has not installed an appliance, we ask to make sure it is checked for damage within 7 days, as after this point we may not be able to accept a return.
If within 28 days (whether we have installed the appliance or not) it is found to be faulty, please get in touch with us regarding the matter and we will arrange for the appliance to be exchanged or rectified.
If the item becomes faulty after 28 days from the delivery date, then it will fall under the manufactures standard 1 year warranty and you will need to contact them, and they will arrange with you what to do.
This policy does not cover accident, neglect, misuse or normal wear and tear.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM THE CITIZENS ADVICE BUREAU OR CONSUMER DIRECT.
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